Contenidos:
1. La imagen del establecimiento y del entorno
2. Habilidades para mejorar la comunicación
3. Gestión de quejas
4. Momentos clave: check in- check out
Curso de 16 horas
Fecha de inicio: 20/05/2013
Fecha de fin: 23/05/2013
Fecha Límite de Inscripción: 15/05/2013
Más información: http://kcy.me/izsy – Xarxa de Centres de Turisme
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